> For the complete documentation index, see [llms.txt](https://docs.heyguest.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.heyguest.ai/heyguest.md).

# HeyGuest

Welcome to HeyGuest, the AI-powered customer engagement platform built for hospitality and retail businesses. These docs will help you get the most out of every feature.

### What is HeyGuest?

HeyGuest is an AI-driven messaging and guest management platform. It lets you deploy AI Assistants across chat, voice, and social channels to handle customer enquiries automatically, capture and manage contact information, and run targeted WhatsApp broadcast campaigns.

### Key Features

AI Assistants: deploy intelligent chatbots and voice assistants trained on your business information to handle enquiries 24/7.

Conversations: manage all customer messages from every channel in one inbox.

Contacts: build and manage a central customer database.

Broadcasts: send targeted WhatsApp campaigns to segmented contact lists.

Guest Wifi: capture guest contact details through captive portal WiFi at your venues.

Analytics: track conversation volume, resolution rates, containment rates, and channel distribution.